To correct issues with their front-end ED processes, Baptist Hospital of Miami decided to perform a 3-day rapid improvement event called Kaizen. The changes instituted from the event resulted in immediate and significant improvements in patients left without being seen, door-to-physician times, and staff satisfaction.· Continue reading (Portal login required)
Mayo Clinic Florida set a goal of offering same day access to primary care to those patients that truly needed it while still effectively caring for those with less urgent needs. Through many initiatives aimed at achieving this goal, Mayo has been able to increase patient satisfaction, as well as reduce their hospital days, readmission rates, and ER visits.· Continue reading (Portal login required)
In March 2017, The Joint Commission (TJC) stressed the importance of eliminating ligature risk in patient rooms and, effective immediately, they began surveying this on-site. Mayo Clinic Florida implemented a standardized process that has improved patient care consistency and was identified as a leading practice by their TJC surveyor.· Continue reading (Portal login required)
From their observations, leaders at Health Central Hospital, recognized that team members had become very task-oriented and were not connecting with their patients. This realization led to the development of focused simulation training on connecting with patients and family members on a personal level, rather than on using technical skills or tools. · Continue reading (Portal login required)
In 2014, Novant Health presented their nursing model again at the fourth annual Vizient Southeast Healthcare Delivery System Summit. Anita Walden, VP and Chief Nursing Officer at Decatur Morgan Hospital took this as their chance to “steal shamelessly” and implement a similar nursing model at Decatur. Over the past two years, they have seen an increase in retention, more nursing time spent with patients, and improved patient and staff satisfaction.· Continue reading (Portal login required)